Return and Refund Policy
At Shakat Media Inc. / Yukon Apparel, customer satisfaction and product quality are important to us. However, because all of our clothing items are made to order, we have a strict return and exchange policy outlined below.
Please note that we do not offer refunds or exchanges for:
To avoid sizing issues, please ask us for our detailed size guide before placing your order. If you have questions about fit or measurements, contact us prior to ordering, or stop by our store to try something on.
We only offer exchanges in cases where an item is received with a manufacturer defect. Eligible defects include:
To qualify for an exchange:
Please email us at yukonapparel@icloud.com with your order number, description of the defect, and photos. Once your claim is reviewed and approved, we will initiate an exchange.
Send all return/exchange inquiries to:
Email: yukonapparel@icloud.com
Include the following details:
Due to the made-to-order nature of our products, all sales are final except in the case of approved manufacturer defects. We do not accept returns under any other circumstances.
We reserve the right to update or modify this policy at any time.
If you have any questions about this policy or need help with an order, please contact:
Email: yukonapparel@icloud.com
Business Address: 404B Ogilvie Street, Whitehorse, Yukon, Y1A2S4
